Shipping & Delivery

At CoralBay UK we specialise in reef corals and other temperature-sensitive aquarium products, which require careful handling and appropriate shipping methods.

Please read the information below carefully before placing an order.

Dispatch Days

We dispatch orders Monday to Thursday only.

This is to:

  • minimise delays in transit
  • avoid parcels being held in courier depots over weekends
  • ensure the best possible arrival condition

Orders placed after the daily cut-off or outside dispatch days will be sent on the next available dispatch day.

Coral Shipping (Next Day Service)

All coral orders are shipped using Royal Mail Special Delivery (Next Day).

This provides:

  • next working day delivery (Monday–Friday)
  • fully tracked and signed service
  • reduced time in transit for temperature-sensitive products

Orders are packed with appropriate insulation and heat or cooling packs where required, based on weather conditions at the time of dispatch.

Phytoplankton Shipping

Phytoplankton is shipped using Royal Mail Tracked services, selected based on seasonal conditions to maintain quality.

Seasonal shipping methods:

  • Winter months: Royal Mail Tracked 48
  • Summer months: Royal Mail Tracked 24

This approach balances speed, temperature stability, and reliability.

Delivery Times

Delivery times are estimates and depend on courier performance.

Typical transit times:

  • Special Delivery: next working day
  • Tracked 24: 1–2 working days
  • Tracked 48: 2–3 working days

Please note that delivery times do not include dispatch or handling time.

Tracking & Responsibility

Once your order has been dispatched:

  • tracking information will be provided
  • responsibility for the delivery passes once a delivery attempt has been made

It is the customer’s responsibility to:

  • ensure someone is available to receive the parcel
  • monitor tracking information
  • retrieve the parcel promptly upon delivery

Missed deliveries, delayed collection, or parcels left unattended may affect eligibility for refunds or DOA claims.

Weather & Dispatch Conditions

Aquarium products are sensitive to temperature and handling.

We reserve the right to:

  • delay dispatch during extreme weather conditions
  • adjust packing methods to protect product quality

Any such delays are made in the best interest of safe delivery.

Returns

Due to the perishable nature of aquarium products:

  • returns are not accepted

This applies to corals and phytoplankton.

Please refer to our Refund & DOA Policy for details on eligibility for claims.

Related Policies

For full details, please refer to:

  • Refund & DOA Policy
  • Terms & Conditions

These pages form part of your purchase agreement with CoralBay UK.

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