Privacy Policy – CoralBay.uk

Last updated: 23 February 2026

CoralBay (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit coralbay.uk or purchase products from us.

If you have any questions about this policy or your personal data, you can contact us at:

Email: shop@coralbay.uk
Address: 79 Bruce Road, Reading, Berkshire, RG5 3DY, United Kingdom

1. Personal data we collect

When you place an order

We collect information necessary to process and deliver your order, including:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Order details

Payment information is handled securely by our payment providers. We do not store full card details.

When you browse our website

We may automatically collect limited technical information, including:

  • IP address

  • Browser and device information

  • Cookie and usage data

  • Shopping cart activity

  • Approximate location (used for currency display and shipping calculations)

When you contact us

If you contact us by email or contact forms, we collect:

  • Your email address

  • The content of your message

  • Any information you choose to provide

We only collect information that is necessary to operate our store, fulfil orders, and provide customer support.

2. How we use your information

We use your personal data to:

  • Process and deliver orders

  • Communicate order updates (confirmation, tracking, delays)

  • Provide customer support

  • Detect and prevent fraud or abuse

  • Improve website performance and usability

  • Meet legal, accounting, and tax obligations

We do not sell, rent, or trade your personal data.

3. Who we share your data with

We only share your information with trusted third parties required to operate our business, including:

  • WooCommerce – online store platform

  • Payment providers (WooPayments / Stripe, PayPal) – secure payment processing

  • Shipping carriers (e.g. Royal Mail, APC, DHL, UPS) – order delivery and tracking

  • Analytics and security tools (e.g. Google Analytics, security plugins)

  • IT and hosting providers – website infrastructure and maintenance

All third parties are required to protect your data and comply with UK-GDPR and applicable data protection laws.

4. Payments & secure checkout

Payments are processed securely by our payment providers:

  • WooPayments / Stripe

  • PayPal

These providers encrypt and manage all payment details. We never see or store full card numbers.

For Bank Transfer orders, we only receive the payment reference and amount.

5. Cookies and tracking

We use cookies to:

  • Keep items in your shopping cart

  • Maintain login sessions

  • Enable multi-currency pricing

  • Analyse website performance and usage

You can manage or disable cookies through your browser settings.
Disabling cookies may affect some site functionality.

(If you use a separate Cookie Policy, you may link it here.)

6. How long we keep your data

  • Order and transaction records are retained for up to 6 years to comply with UK tax and legal requirements.

  • Account and browsing data may be deleted sooner upon request, where legally permitted.

7. Your rights under UK-GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally allowed)

  • Withdraw consent for marketing communications

  • Request a copy or transfer of your data

You can make a request at any time by emailing:
shop@coralbay.uk

If you believe your data rights have been breached, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

8. How we protect your data

We take reasonable and appropriate security measures, including:

  • SSL / HTTPS encryption

  • Secure hosting infrastructure

  • Payment tokenisation

  • Role-restricted administrative access

  • Regular software and security updates

9. Changes to this policy

We may update this Privacy Policy from time to time.
The most current version will always be published on this page.

End of Privacy Policy

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