Privacy Policy

Privacy Policy – CoralBay.uk

Last updated: 29-10-2025

We (“CoralBay”, “we”, “us”, or “our”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website coralbay.uk or purchase products from us.

If you have any questions, please contact:
Email: shop@coralbay.uk
Address: 79 Bruce road, Reading, Berkshire, RG5 3DY, UK

1️⃣ What personal data we collect

When you place an order:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by our payment providers — we do not store full card details)

When you browse our site:

  • IP address

  • Device/browser information

  • Cookies & usage data

  • Shopping cart activity

  • Approximate location for currency & shipping calculation

When you contact us:

  • Email content and support messages

We only collect the minimum information necessary to fulfil orders and provide customer support.

2️⃣ How we use your information

We process your information to:

  • Process and deliver orders

  • Provide customer support

  • Detect and prevent fraud

  • Send order updates (tracking, delivery, delays)

  • Improve our website experience

  • Comply with legal and tax obligations

We do not sell or rent your data.

3️⃣ Who we share information with

We share data only with trusted third parties required to run our business:

  • WooCommerce – store platform

  • Payment providers (WooPayments/Stripe, PayPal) – secure payments

  • Shipping carriers (Royal Mail / APC / DHL / UPS) – delivery & tracking

  • Analytics & security tools (e.g., Google Analytics, security plugins)

  • IT service providers – hosting and website support

These companies are required to safeguard your data under data protection law.

4️⃣ Payments & secure checkout

Your payment details are handled by our Payment Processors:

  • WooPayments / Stripe

  • PayPal

They encrypt and manage all card details. We never see or store full card numbers.

Bank Transfer orders are processed manually — we only receive the payment reference and amount.

5️⃣ Cookies and tracking

We use cookies to:

  • Keep items in your cart

  • Maintain login sessions

  • Offer multi-currency pricing

  • Analyse website performance

You can control cookies via your browser settings.

More info: [Link to your Cookie Policy if separate / optional]

6️⃣ How long we keep your data

We retain order records for 6 years to comply with tax and legal requirements.
Account and browsing information may be removed sooner upon request.

7️⃣ Your rights (UK-GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion (where legally allowed)

  • Withdraw consent for marketing

  • Request transfer of your data

You can make a request anytime via:
shop@coralbay.uk

If you have concerns, you may contact the UK Information Commissioner’s Office:
https://ico.org.uk

8️⃣ Protecting your data

We take security seriously and implement:

  • SSL/HTTPS encryption

  • Secure hosting

  • Payment tokenisation

  • Role-restricted admin access

  • Regular security updates

9️⃣ Changes to this privacy policy

We may update this policy occasionally. The latest version will always be available on this page.

✅ End of Policy

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